Terms and conditions

1. Who and what for

These terms apply to the use of Vibeking (vibekingdevelopment.com), a service of Romet Trade, Nieuw-Loosdrechtsedijk 240 a ws01, 1231 LG Loosdrecht, the Netherlands, Chamber of Commerce number 42158919 (Vibeking). By creating an account or taking out a subscription you accept these terms. Vibeking is intended for business users.

2. The service

Vibeking monitors websites (availability, speed, technical SEO, visibility in AI assistants, traffic and advertising), turns findings into tasks and produces monthly reports. The measurements are a tool; Vibeking does not guarantee rankings, traffic or revenue. Vibeking does not change your website without an order.

3. Account and use

You are responsible for your sign-in details and for what happens through your account. You only connect websites and Google accounts you are authorised for. You do not use the service to investigate other people's websites without permission, to overload the service or to break the law. Vibeking may suspend an account in case of abuse.

Owners and admins of an organization can invite others; the customer decides who has access and withdraws it when someone no longer belongs to the organization.

4. Subscriptions and payment

Subscriptions are paid monthly in advance through Stripe. Prices exclude VAT; VAT is calculated from your billing address and VAT number. A subscription continues until you cancel; you can cancel at any time in the customer portal, effective at the end of the current period. Periods already paid are not refunded. Each plan has limits (number of sites, keywords, questions, scanned pages) shown in the app. Vibeking may change prices with at least 30 days' notice; the new price applies from the first period after that notice.

5. Fix orders

For detected issues you can order a fix at the catalogue price. Vibeking carries out the fix after accepting the order and then measures again. Invoicing takes place after the re-measurement has confirmed the result, unless agreed otherwise. Fixes are included in the Enterprise plan. To carry out a fix Vibeking needs access to your website; you grant that access yourself and can revoke it afterwards.

6. Availability and changes

Vibeking aims for high availability but does not guarantee uninterrupted operation. Maintenance and outages at suppliers (hosting, Google, AI providers, Stripe) may temporarily limit the service. Vibeking may change or replace features as long as the core of the service remains.

7. Data and confidentiality

How Vibeking handles data is described in the privacy statement. Measurement data about your website remains yours; you can export it through the reports and delete it by deleting the site. Vibeking does not use your data for other customers.

8. Liability

Vibeking is not liable for indirect damage, lost revenue or profit, or damage resulting from decisions you take based on the measurements. Vibeking's total liability per event is limited to the amount you paid Vibeking in the three months before that event. This limitation does not apply in case of intent or deliberate recklessness.

9. Term and termination

You can close your account at any time via info@vibekingdevelopment.com. Vibeking may end the agreement in case of non-payment after a reminder, abuse, or discontinuation of the service, with a reasonable period so you can export your data.

10. Governing law

These terms are governed by Dutch law. Disputes are submitted to the competent court in the Netherlands. Vibeking may change these terms; the current version is on this page and changes are announced at least 30 days in advance.

11. Enterprise Service Level Agreement

This SLA applies only to organisations with an active Enterprise subscription.

Availability: vibekingdevelopment.com and the app are available at least 99.5% of each calendar month. Announced maintenance does not count; maintenance takes at most 4 hours per month and is announced at least 48 hours ahead. Availability is measured by Vibeking's own uptime monitor on the site vibekingdevelopment.com.

Support: Vibeking replies to email sent to info@vibekingdevelopment.com within 4 business hours (Monday to Friday from 09:00 to 17:00, Amsterdam time). For an outage of the customer's website, Vibeking replies within 4 hours between 08:00 and 22:00, seven days a week.

Fix orders: Vibeking accepts a fix order within 1 business day, completes catalogue fixes within 5 business days and agrees a date for larger work. The re-measurement follows within 2 business days after completion.

Enterprise report: the draft of the Enterprise report is ready in the app by the 3rd business day of the month, with a competitor benchmark, a 12-month trend, the results of proven fixes, channels and advertising and an action plan for the next month. There is no fixed monthly call; questions about the report go through support.

Remedy: for each commitment missed in a month, the customer receives 10% of that month's Enterprise fee as a credit on the next invoice, up to 25% per month. The customer requests the credit within 30 days. There is no remedy for causes outside Vibeking, such as the customer's hosting or website, Google, OpenAI or force majeure. Business days are Monday to Friday, excluding Dutch public holidays.